Refund policy

REFUND POLICY

Our Commitment to Quality

As a premium skincare brand dedicated to delivering the highest quality formulations, we carefully craft each product to ensure it reaches you in perfect condition. Due to the nature of our active ingredients and our commitment to freshness, we are unable to offer refunds once a purchase is completed.

We're Here to Help

Your satisfaction matters to us. If your product arrives damaged or with a broken bottle, we've got you covered. Simply reach out to us with a photo of the issue along with your order number, and we'll send you a replacement right away—no questions asked.

How We Can Assist

Contact our team at support@dekarne.com within 7 days of delivery, and we'll make it right. We stand behind the quality of every product we create.